Cloud Operation & Operational Support (m/f/d)

Difficult activities that are carried out independently and responsibly for a defined sub-area according to general guidelines and for the execution of which knowledge and skills are required that can be acquired through a degree or completed vocational training in connection with several years of professional experience in the field of activity. In individual cases, the effects of the decisions to be made go beyond one’s own area of ​​responsibility.

During a 24/7 shift service (3 shift operation), operate, monitor, control and troubleshoot the trouble-free operation of IT systems in compliance with the service level and the applicable security regulations Participation in order, change and security measures; Troubleshooting and monitoring of system efficiency Monitor and operate difficult or complex open systems, storage & backup systems, cloud and mainframe applications and independently and independently eliminate faults according to work instructions Respond to events, generate and process INM. Support 2nd level support with in-house solutions or activate 2nd/3rd level support for troubleshooting Process work preparation requirements (jobs/change/tasks) Analyze business data and create/evaluate KPIs Derive conclusions from the knowledge gained to improve team/service performance/quality and implement. Writing work processes and instructions Integration into the team, being in close communication with the employees Involving intensive work in projects and work processes Independent and responsible organization of shift work #EHE_TSI#

You bring the following qualifications:

Willingness to work 7x24h shift work Ability to work openly and closely in a team High flexibility and resilience Communication skills Independent, responsible and forward-looking thinking and acting and organization of activities Service and customer-oriented work Good to very good knowledge of spoken and written English Programming skills Previous knowledge in the cloud environment Knowledge of platform operation (LIN/WIN/AIX) Integration in the team, in close communication with the employees Get involved intensively in projects and work processes

At T-Systems, we offer our business customers the right system solutions for their digital business. With our portfolio, we ensure that digital transformation reduces complexity, saves costs and makes everyday work easier. Our focus is connectivity, digital, cloud & infrastructure as well as security – Let’s power higher performance!

Marvin Graffunder
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