Good knowledge of contact center service; Good leadership skills in a team environment, including being a role model for the corporate values; Excellent customer focused communication skills; Experience with contact center technology and providers and contact center projects, tender and further development; Knowledge of the features and capabilities, administration, and operation of different contact center solutions; High knowledge of Unified Communication service and specifics; Fluency in German is a plus; Ability to work in a team and to work with other teams, including any external service providers; Customer orientation and ownership attitude for the assigned responsibilities to deliver results in time and in line with the clients need; being independent and organized; Having a personal feeling of responsibility for creating permanent solutions.
In return we offer:
Good work-life balance, including 25 days annual paid leave (increasing with 1 day per year up to 31 in total), flexible working hours and work-from-home opportunities; Luxury package of additional health and dental insurance; Food vouchers in the amount of 100 BGN monthly; 6 days annual sick leave, without the necessity to present an official sick leave sheet; Employee assistance program for psychological, financial and legal consultations; multisport card; Annual contribution of 300 BGN net per child for a summer camp/school/kindergarten for children up to age of 15.
Commerzbank is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to gender, race, color, national origin, religion, gender identity or expression, sexual orientation, genetics, disability, age, or any other characteristics.