Complaint management clerk in the Commerzbank customer center

Experience us as an employer:

As a modern profit center, we offer Commerzbank customers high-quality support on all communication channels – from service-oriented and sales services to technical support for online banking. We are the customer center of tomorrow – dynamic, innovative and collegial. Always fully involved when it comes to progress and new digitization topics, but at least as careful to be and remain one thing above all: close to customers and colleagues!

We offer you a permanent employment contract in a future-oriented company, individual further development at specialist and managerial level as well as short decision-making processes with freedom to implement your own ideas.

As an employer, we know that work is not everything and attach great importance to a positive work-life balance, e.g. through flexible working hours for the compatibility of job and family, ergonomic work and active health management. A reduced VRR ticket, a centrally located workplace directly at Duisburg main station and other employee benefits round off the overall package.

Your tasks

Your role – what awaits you:

As a team-oriented communication talent, you will answer customer complaints about bank products, employee behavior or services of the Commerzbank Group after your detailed training. As an important interface to the responsible persons in branch sales and the specialist departments of the bank, you check customer concerns, make decisions and answer them. For this we give you a lot of freedom of action.

Experience the diversity of our corporate culture as part of the team. Unique personalities are not only appreciated by us, they are part of our success. Look forward to a pleasant working atmosphere, flat hierarchies and communication at eye level.

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